Your payments are absolutely secure. All Sail uses secure payment systems equipped with the latest security protocols from the United States of America.

If you experience a delay or unexpected issue with your boat on the day of your reservation, please contact our customer service team or the boat owner immediately.

We will do our best to resolve the problem and make alternative arrangements.

Our goal is to provide you with a seamless experience In the event that the yacht you have chartered cannot arrive due to a technical malfunction or a similar situation, or if the yacht owner cannot send the relevant yacht to you for any operational reason, the following may happen.

1) The yacht owner may send another yacht with the same specifications and value or a better yacht instead of the yacht you have chartered.

2) If the charterer is unable to offer a similar yacht, your booking will be canceled and you will be refunded the amount you paid. These situations are very rare for bookings made through AllSail. Since canceled bookings or negative reviews have a serious impact on the yacht owner's visibility and sales figures, yacht owners do their best to keep their guests happy when booking through All Sail.

All Sail LLC is a corporate technology company headquartered in Delaware, United States of America. 

It provides online marketplace services by bringing yacht owners, charter companies, global agencies and yacht charterers together.

Thanks to its secure payment infrastructure, yacht owner and charterer profiles and reviews, it offers secure charter opportunities to both yacht owners and charterers.

Cancellation and refund policies vary by boat owner or operator. Terms, potential fees, and deadlines for cancellations and changes are provided at the time of booking.

It's crucial to review these policies carefully before reserving. To cancel your booking, you can use the booking screen or contact the boat owner directly.

Our boat rental process is easy, fast, and reliable. Follow the steps below to book your dream boat tour:

 

1. Choose Your Boat and Submit Your Request

• Select your desired boat from our boat rental page.

• Enter your preferred date, time, and tour details.

• Add any special requests or messages if you have them.

• Submit your request.

 

2. Wait for the Boat Owner’s Approval

• The boat owner will review your request as soon as possible.

• They will confirm your reservation based on availability or offer alternative options.

 

3. Finalize Details and Make Payment

• Agree on the date, time, price, and any special requests with the boat owner.

• Review the rental details sent to you.

• Make your payment using our secure payment methods.

• Your reservation is confirmed, and contact details are shared.

 

4. Enjoy Your Tour

• Meet at your boat on the day of your reservation.

• After the tour, your payment is transferred to the boat owner’s account.

 

5. Leave a Review and Feedback

• Rate the boat owner based on your experience.

• Your review will be displayed on the boat’s page to help other users.

Boat rental prices are fixed regardless of the number of guests; whether you’re planning a romantic getaway for two or organizing a fun tour with a group of ten friends, you’ll pay the same affordable price. If you request additional services during the tour, such as meals, these will be charged per person, allowing you to customize your experience to your needs.

Food and drink service is not included as standard on our rented yachts, but you can request these services at an additional cost. For birthdays, special events, and parties, we can arrange cakes, decorations, and special menus. You can communicate your requests by messaging the boat owner and receive personalized offers. Alcoholic or non-alcoholic beverages, meal packages, and other additional services can be added according to your preferences.