Cancellation Policy

1. Understanding Our Cancellation Tiers

AllSail uses a three-tier cancellation system designed to balance flexibility for guests with reliability for boat owners. Each boat listing displays its applicable cancellation tier, which is determined by the rental duration type.

The cancellation tier for your booking is confirmed during checkout and shown on your booking confirmation. All refund amounts referenced below apply to the rental price only, excluding the AllSail service fee, unless otherwise stated.

2. Flexible Cancellation Policy

The Flexible tier is the default policy for hourly rentals and offers the most accommodating cancellation terms:

• More than 48 hours before check-in: 100% refund of rental price, excluding AllSail service fee.
• 24 to 48 hours before check-in: 50% refund of rental price, excluding AllSail service fee.
• Less than 24 hours before check-in: No refund.

This tier is designed for short-duration experiences where plans may change on short notice.

3. Moderate Cancellation Policy

The Moderate tier is the default policy for daily rentals and provides a balanced approach to cancellations:

• More than 14 days before check-in: 100% refund of rental price, excluding AllSail service fee.
• 7 to 14 days before check-in: 50% refund of rental price, excluding AllSail service fee.
• Less than 7 days before check-in: No refund.

This tier gives boat owners adequate time to find replacement bookings while providing guests with reasonable flexibility.

4. Strict Cancellation Policy

The Strict tier is the default policy for weekly charters and reflects the higher commitment involved in longer rentals:

• More than 30 days before check-in: 100% refund of rental price, excluding AllSail service fee.
• 14 to 30 days before check-in: 50% refund of rental price, excluding AllSail service fee.
• Less than 14 days before check-in: No refund.

Weekly charters require significant preparation by the boat owner, including provisioning, crew scheduling, and berth arrangements. The extended cancellation window accounts for these commitments.

5. Service Fee

The AllSail service fee is non-refundable in all standard cancellation scenarios. This fee covers the cost of operating the platform, including secure payment processing, customer support, and booking management.

The only exceptions where the service fee is refunded are:

• Owner-initiated cancellations (see Section 7).
• Force majeure events (see Section 8).

6. 24-Hour Grace Period

Guests may cancel free of charge within 24 hours of booking confirmation, provided the check-in date is more than 7 days away. This grace period applies regardless of the cancellation tier and includes a full refund of both the rental price and the AllSail service fee.

If the check-in date is 7 days or fewer away at the time of booking, the standard cancellation tier applies immediately and the 24-hour grace period does not apply.

7. Owner Cancellation

If a boat owner cancels a confirmed booking, the following applies:

• The guest receives a 100% refund of the total amount paid, including the AllSail service fee.
• The owner is charged a cancellation penalty equal to 20% of the booking rental price.
• Repeated owner-initiated cancellations may result in reduced listing visibility or listing suspension.

AllSail takes owner cancellations seriously, as they disrupt guest travel plans and undermine platform trust. Owners experiencing circumstances that prevent them from honoring a booking should contact AllSail support immediately.

8. Force Majeure

In the event of extraordinary circumstances beyond the control of either party, guests are eligible for a full refund including the AllSail service fee. Qualifying force majeure events include:

• Government-declared weather emergencies or official maritime warnings affecting the departure area.
• Named or numbered storms within 150 miles (240 km) of the point of departure.
• Natural disasters (earthquakes, volcanic eruptions, tsunamis) rendering the charter area inaccessible.
• Government-imposed travel restrictions, port closures, or mandatory evacuation orders.

AllSail reviews force majeure claims on a case-by-case basis. Guests may be required to provide supporting documentation such as official weather advisories, government notices, or news reports.

9. How to Cancel

To cancel a booking, follow these steps:

1. Log in to your AllSail account.
2. Navigate to "My Bookings" in your dashboard.
3. Select the booking you wish to cancel.
4. Click "Cancel Booking" and review the applicable refund amount based on your cancellation tier and timing.
5. Confirm the cancellation.

You will receive an email confirmation once the cancellation has been processed, including details of any applicable refund.

10. Refund Processing

All refunds are processed via the original payment method used at checkout. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds for bookings paid in a currency different from your bank account currency may be subject to exchange rate fluctuations. AllSail is not responsible for any differences in amounts due to currency conversion.

11. Dispute Resolution

If you believe a cancellation or refund has been handled incorrectly:

1. Contact AllSail support at support@allsail.com within 5 business days of the cancellation.
2. Include your booking reference number and a description of the issue.
3. Our support team will review the case and respond within 5 business days.
4. If a satisfactory resolution cannot be reached, the matter may be referred to formal mediation or arbitration.

12. Governing Law

This Cancellation Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in the State of Delaware.

AllSail is operated by All Sail LLC, registered at 1007 N Orange St. 4th Floor Suite 1960, Wilmington, Delaware 19801, United States (EIN: 30-1350820).

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Disclaimer: This cancellation policy is provided for informational purposes. AllSail reserves the right to update this policy at any time. Material changes will be communicated to users via email or a notice on the platform at least 30 days before they take effect. Continued use of AllSail after such changes constitutes acceptance of the updated policy.